Terms & Policies

Terms of Service

Juvonno as Global Office Software

Juvonno is powered by and is fully owned by Global Office Software. The name and assets of Juvonno are interchangeable with Global Office Software. All and any of the text following will refer to Juvonno as Global Office Software as they are the same business entity. The name Global Office Software will be used going forward.


Global Office Software represents and warrants that the performance of Services under this Agreement shall not breach any agreement between Global Office Software and unrelated third parties to keep such parties proprietary information confidential.

Use of information

Global Office Software shall only use the Confidential Information in connection with performing Services hereunder and shall at all times observe complete confidentiality with regard to the Confidential Information. No Global Office Software employee or subcontractor will have access to any Customer computer system or data without having received a PHIA orientation and having signed the Customer’s Pledge of Confidentiality.

Disclosure of information

Global Office Software shall not permit or authorize access to or disclosure of the Confidential Information to any other person other than Global Office Software’s employees who have a need-to-know and who have executed confidentiality agreements with Global Office Software obligating them to comply with the provisions that are set forth herein.

Unauthorized leakage responsibility

Global Office Software shall promptly notify Customer in writing of the existence of any circumstances surrounding any unauthorized knowledge, possession or use of the Confidential Information by any person or entity other than Global Office Software or its authorized employees.

Recognition of the value of information

Global Office Software understands and agrees that any information that it learns or has access to in connection with providing Services hereunder that is proprietary to Customer, or is marked Confidential, constitutes valuable intellectual property and trade secrets of Customer and/or other parties to whom Customer owes an obligation of non-disclosure (Confidential Information).

Acknowledgement of damage due to leakage

Global Office Software acknowledges that the unauthorized use or disclosure of the Confidential Information will (a) substantially diminish the value of the trade secrets and other proprietary rights contained in the Confidential Information; (b) render Customer’s remedy at law for such unauthorized use or disclosure inadequate; and (c) cause irreparable injury in a short period of time.


The charges for Services provided by Global Office Software to Customer shall be at the current fixed rate. Customer may request additional programming support services from Global Office Software on a time and materials basis at Global Office Software standard rate.


Payment is due upon receipt of invoice. Pricing assumes that the client agrees to the quoted prices and payment plans. Any additional hours required for training etc. will be billable. Global Office Software reserves the right to request a payment in credit card form. If the customer is unable to pay via method requested, Global Office Software reserves the rights to suspend service until payment is processed.

Customer agrees that their purchases are not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by Juvonno regarding future functionality or features.


Customer shall reimburse Global Office Software for any reasonable expenses that are incurred by Global Office Software in connection with the performance of Services hereunder that have been approved in advance by Customer or are contained in an Assignment applicable to such Services.


Global Office Software will charge the Customer for any and all applicable taxes for services performed.


All discounts will be discounted after the first year. Billing will then move to the posted price found on the pricing page.

Subscription cancellations

Juvonno subscriptions are for a twelve (12) month term from the date of the first invoice and will automatically renew for an additional twelve (12) month term unless the Customer notifies Global Office Software they don’t want to renew by providing notice as required in the Customer Terms of Service. During the Customer’s Subscription Term and any renewal terms, the Customer cannot cancel their Juvonno subscription, even if their Billing Period is shorter than their Subscription Term. Global Office Software does not provide refunds if the Customer decides to stop using Juvonno during their Subscription Term.

Relief due to damage

If Global Office Software breaches any of its obligations with respect to the use or confidentiality of the Confidential Information as set forth in this Article, Customer shall be entitled to equitable relief to protect its interests therein, including, but not limited to, preliminary and permanent injunctive relief. Customer shall also be entitled, in addition to any of the relief ordered by a court, to recover all costs and expenses, including reasonable attorney’s fees and disbursements, incurred by Customer in enforcing this Agreement.


The provisions of this Article shall not apply to any Confidential Information that:

  1. is required to be disclosed by judicial action after all available legal remedies have been exhausted.
  2. enters the public domain through no fault of Global Office Software;
  3. was known to Global Office Software prior to disclosure by Customer if Global Office Software provides written notice to Customer at the time of disclosure of such knowledge; or
  4. was in the public domain at the time of disclosure.

Source code

Global Office Software and its parent company (Great White North Software Solutions Inc.) owns and retains all rights, title, and interest it may have in the MEHD, Juvonno, and all other Global Office Software Source Code incorporated within the Software existing as of the effective date of this Agreement. Global Office Software shall have the right to use, sell, sublicense and distribute the Software, Documentation, Enhancements and any other Development Work completed during this contract to third parties.

Intellectual property rights

The Parties acknowledge and agree that Global Office Software will hold all intellectual property rights in the Software including, but not limited to, copyright and trademark rights. The Customer agrees not to claim any such ownership in the Software’s intellectual property at any time prior to or after the completion and delivery of the Software.

Indemnification and limitation of liability

Global Office Software shall indemnify and hold Customer harmless from any claims, suits, damages or actions, including reasonable attorney’s fees and disbursements that Customer may be liable for as the result of, arising from, Global Office Software’s negligence or misconduct in the performance of Services hereunder.

Limitation of liability

In no event shall either party be liable for any special, indirect, incidental, or consequential damages, including but not limited to, anticipated profits or business reputation, even if that party is advised in advance of the possibility of such damages.



License terms begin the day the initial payment is made for the first software license. The Term of this Agreement shall begin on the day the initial payment is made for the first software license and shall continue for 12 months from the initial payment date.

Customer Termination

Once initial payment is made, a 30-day grace period will take effect whereby the Customer may terminate their annual agreement within that time frame. The Customer will be reimbursed any unused fees as determined by Juvonno based on the duration of time the licenses were used, hours employed during account configuration, data migration, and training (billed at $150/hr).

After the 30-day grace period ends, the Customer may choose to terminate their contract by sending written notice to Juvonno within 30 days of their annual auto-renewal date. This agreement will auto-renew one (1) year from date of purchase. Upon termination, the Customer is responsible for exporting their data from Juvonno. The Clients data will be deleted 60 days from termination.

The Customer may export their clinic information on patients, appointments, transactions, and prescriptions from the Juvonno database at any time from the Reports tab in their system. Chart history may be exported to the standard XML HL7 format at no charge. If an export to PDF is required for all charts this can be done at a fee of $2000.00.

Termination due to insolvency or dissolution of business

Either party may terminate this Agreement immediately if the other party becomes insolvent, files a Petition in Bankruptcy, ceases doing business or fails to cure a breach of any term or condition of this Agreement within one (1) business day written notice from the other party specifying such breach.

Customer's suspension rights

In the event that Global Office Software is in breach of this Agreement or materially fails to perform the Services stated herein, Customer shall have the right to request Global Office Software to suspend the performance of the Services upon written request until such time as Customer is satisfied that the Services shall be properly performed in accordance with this Agreement.

Global Office Software's suspension rights

Global Office Software shall have the right to suspend the performance of Services in the event that Customer fails to make timely payments in accordance with this Agreement. Global Office Software also reserves the right to suspend the performance of Services, should those Services vary from those set out in the Awarded Contract.


Consent to Electronic Communication


By using Global Office Software services, the Customer and its authorized staff members consent to receive electronic communication from us, including but not limited to emails, notices, and messages. The Customer agrees that all agreements, notices, disclosures, and other communications that Global Office Software provide to the Customer and its authorized staff members electronically satisfy any legal requirement that such communications be in writing.

Opting Out

The Customer and its authorized staff members may opt out of receiving certain electronic communications from Global Office Software by following the instructions provided in the communication. However, opting out may limit access to certain features or services.

Communication Security

Global Office Software take reasonable measures to secure their electronic communications; however, Global Office Software cannot guarantee the security of information transmitted via email or other electronic means. The Customer acknowledges that the transmission of information over the internet is inherently insecure, and Global Office Software cannot guarantee the security of data sent over email.

Customer Responsibilities

The Customer and its authorized staff members are responsible for maintaining the confidentiality of the Customer's account information, including email addresses associated with the Customer's accounts. Any actions taken using the Customers account credentials are the Customer's responsibility.

Changes to Email Communication Terms

Global Office Software reserves the right to update or modify these email communication terms at any time. Any changes will be effective immediately upon posting the updated terms on the Juvonno website. It is the Customer's responsibility to review these terms regularly.

Contact Information

For any questions or concerns regarding email communication or these terms, please contact Global Office Software at hello@juvonno.com.

Waiver of rights

The failure of either party to enforce any terms or conditions of this Agreement shall not constitute a waiver of either party’s right to enforce each and every term and condition of this Agreement.


This Agreement shall not be assignable by the customer without the prior written consent of Global Office Software. Any attempt to assign any part of this Agreement without such consent shall be void.


This Agreement shall be binding upon and inure to the benefit of the parties, successors, legal representatives, and authorized assigns.


This Agreement shall be interpreted and governed by the laws of the Province of Manitoba and Global Office Software hereby agrees to submit to the jurisdiction of the courts of the Province of Manitoba upon appropriate service of documents.


No modification to this Agreement or any Assignment shall be effective unless the modification has been agreed to by both parties in writing.

The contract

The parties agree that this Agreement states the entire agreement between the parties with respect to its subject matter and supersedes all prior agreements and representations of the parties, oral or written.

Contact a Juvonno customer service representative today for more information regarding Juvonno's "Terms of Service."

Last Updated: December 28, 2023